Why does it raise your sales when your product’s aesthetics compensate the difficulties and frustrations of using and handling it?
Last time, when I was in an Apple store I’ve noticed a strange phenomenon. Two customers were talking about their recently updated operating system, that seemed to them unstable and freezed sometimes. It was very interesting how they talked about it. They talked with empathy and patience like it would be a completly natural phenomenon. However I experienced that the PC users usually talk incredibly frustrated about similar issues.
This phenomenon is caused by the „Aesthetic-Usability Effect”: Aesthetic products are percieved as easier to use than less-aesthetic products.
The effect has been observed in several experiments, and has significant implications regarding acceptance, use, and performance of a product in the eyes of the customer.
Aesthetics has a highly important role how people use a product. Aesthetic products are more effective at fostering positive attitudes than unaesthetic products and make people more tolerant of usability problems.
One of my favorite example for lack of tolerance is the “pay-off” sceene in the Office Space film.
Can you imagine doing it with such a piece of art like a Bang&Olufsen product? Can you imagine customers doing it with your product? Click here to see how IgenDesign solves this problem!
Please share with me in the comments below if you have experienced this as a customer or as a manufacturer!
Click here to Receive free weekly updates in your inbox!
Follow me on Twitter and get instant insight into my design activity!